FAQs
Delivery times
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As I work full‑time on a rotating 24/7 shift pattern, all orders are created around my schedule to ensure the highest quality.
Sample orders are typically dispatched within 3 business days.
Personalised orders take between 5–14 business days, depending on the complexity.
A single personalised item (e.g., one gift bag) may take up to 5 business days.
Larger bespoke orders, such as full wedding packages, may require up to 14 business days.
This approach ensures every piece is made with care, accuracy, and attention to detail.
Returns
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As all personalised and custom‑made items are created specifically to your order, we’re unable to accept returns or offer refunds on these products. Please ensure all details are correct before placing your order. If you have any questions or need guidance before ordering, I’m always happy to help so you can feel confident in your choices.
Bespoke requests
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While the website showcases a range of product variations, I’m always happy to discuss bespoke ideas. If you’re looking for something tailored specifically to your event or vision, please feel free to get in touch. Custom requests are very welcome, and I’ll work with you to create pieces that fit your style perfectly.
How to contact me
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If you’d like to get in touch — whether it’s a question, a bespoke request, or help with an order — you can reach me directly via email or through the contact form on the website. I aim to respond as promptly as possible around my shift‑work schedule, and I’m always happy to help.